Our policies

We are committed to ensuring your complete satisfaction with our unique, handmade knives. We believe in transparency and want to make sure you have all the information you need regarding our shop policies. Please read through these guidelines to understand our approach to returns, shipping, and custom orders.

Frequently asked questions

We pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. Below are answers to some common questions about our policies.

What is your return policy?
We will make every effort to correct any issue. If we are unable to fix the problem, we offer a 100% money-back guarantee within 30 days of purchase.

How do you handle shipping for your knives?
We offer free shipping on all our handmade knives to ensure your purchase arrives safely and conveniently at your door.

What should I know about placing a custom knife order?
Each custom knife is handcrafted and, as such, requires direct contact with the craftsman to set a final price. We will work with you to create the knife you envision.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its delivery status.

What payment methods do you accept?

We accept Paypal and other secure online payment methods. Specific options will be displayed at checkout.

Do you ship internationally?

Currently, we primarily ship within the United States. Please contact us at info@thknives.com for inquiries about international shipping.

What if my knife arrives damaged?
In the rare event that your knife arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.

How can I contact customer support?

You can reach us by email at info@thknives.com. We are available during business hours to assist you.

Committed to your satisfaction

Your trust in TH Knives is our top priority. We stand by the quality of our handmade knives and are dedicated to providing excellent service. If you have any further questions or concerns, please do not hesitate to reach out to us.